BPO Services
BPO Services
BPO Offerings
The philosophy behind BPO is specific, do what you do best and leave everything else to business process outsourcers. Companies are moving their non-core business processes to outsource providers. BPO saves time and resources and allows focus while building upon core competencies. The list of functions being outsourced is getting longer by the day. Call centres apart, functions outsourced span purchasing and disbursement, order entry, billing and collection, human resources administration, cash and investment management, tax compliance, internal audit, pay roll…the list gets longer everyday. Our Offering broadly address sales support, technical queries, client services, receivables, tele marketing, market research.
Benefits derived from BPO can be summarized as follows:
1. Productivity Improvements
2. Access to expertise
3. Operational cost control
4. Cost savings
5. Improved accountability
6. Improved HR
7. Opportunity to focus on core business
Customer Interaction Services
Managing customer interactions effectively is an imperative for any business. Ensuring satisfaction with every interface is the main challenge. Partnering with an outsourcing organization which can help you achieve an ideal blend of both, promises enhanced value to your customers. We have one clear goal – to ensure customer delight at the end of each interaction. We believe in optimizing each customer contact to deliver value to both the end-customer (in terms of delight & satisfaction) and the client in terms of business value.
Email And Chat Management
E-mail management covers technical support, transaction verification, order fulfilment and problem resolution. We helps your organization achieve two key email management goals: improved response time and enhanced quality of response. Our customer service agents are trained to take over email-query-handling. To facilitate this process the agents are trained extensively on your organization’s products and services. They are also educated on current and emerging e-mail software – enabling them to leverage the latest email techniques for optimal benefit.
Customer Acquisition
Our Customer’s inbound and outbound telemarketing services enables your organization to identify new customer segments and improve the profitability of your existing customers. Our teams leverage a state-of-the-art, proven and guaranteed marketing process to filter out prospects from suspects. This approach maximizes the chances of enrolling them as customers. Telemarketing services cover:
Customer Support
We help organizations from diverse industries address customer service needs across various channels. We manage customer service seamlessly across various channels. These services are delivered across voice and non-voice media like e-mail and the web. This practice focuses on:
Verticals
We offer solutions under the below verticals and more…
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